FAQ

Below are a selection of the most asked questions about our storage facilities. If you would like more information please call our Leeds store on 0113 26 26 500 or our Harrogate store on 01423 625 000 or click here to ask a question

Q: What is self storage?

A: McCarthy’s self storage centres are large, secure, storage facilities with the inside laid out like a hotel - corridors with rooms on either side. Our secure rooms are ideal for business and/or personal storage use. The rooms are available in many different sizes and are all 8 feet high enabling you to utilise all of the space in your room.

Q: What are the rooms like?

A: Constructed of steel our rooms and lockers are clean, dry and totally secure. For customers storing files we can install shelving to ensure the most efficient use of space.

Q: How private are they?

A: You lock your own room with your padlock and you keep the only key. We also employ a unique PIN code access system so only you or your authorised representatives have access to your room.
This ensures confidentiality and security - essential if you need to store sensitive documents.

Q: How secure are they?

A: Our self storage facilities are protected by 24hr electronic security, closed circuit television (CCTV) and central station linked alarms using the BT RedCARE system.

Q: Are the storage units alarmed ?

A: Yes. In addition to BT’s Redcare system Each unit is individually alarmed and monitored 24-7. This means in the unlikely event somebody attempts to enter your unit, our monitoring station will be contacted immediately and will investigate the matter straight away

.Q: Can I access my room when I want?

A: You have unlimited access to your room during opening hours with your own access code to the building. We do not charge for access. All we ask is that you sign into the facility on each occasion and sign out on departure. We also offer out of hours access 5am -11pm and 24-7 access is required.

Q: How long can I stay for?

A: You decide. You may occupy a storage room for a few weeks or as long as you like.

Q: How much storage space do I need ?

A: Click on our space calculator on the left side of the page for a quick estimate of your requirements. Contact Us if you need further guidance.

Q: What do I need to bring in when I book in?

A: Photo ID, proof of address, payment for your rent, insurance and a padlock. If you don’t have a padlock we can sell you one, along with other packing materials.

Q: How do I pay?

A: You deposit 2 weeks' rental as a refundable security deposit and pay on a 4 weekly basis for as long as you require. Our charges are inclusive of fees, rates, lighting and security. There are no hidden extras

.Q: Are my goods insured ?

A: Not automatically. You must confirm you have insurance cover for your goods. Most household contents policies do not cover goods in storage. We can arrange cover for you through Basil Fry a specialist broker in self-storage insurance.

Q: Can you help me move in?

A: Yes we have a removal division that will happily provide a quotation to move your goods in and out of storage. You can of course organize your own removal people and we work with most of the local movers. On site there is an assortment of easy to use moving equipment at your disposal free of charge. There is also a full range of packing materials (boxes, tape and bubble wrap) for sale in reception.

Q: How flexible are McCarthy’s?

A: Very. Not only can you reserve a space in advance that we can hold for up to a month, but you have the option to increase or decrease your storage space as you require. You will only pay for the space you need.


All the McCarthy’s team have been trained to provide you with expert advice on the size of room that you require and how best to pack your room. Contact us NOW for a solution to all your self storage problems!